Better Together Shop
Thank you so much for visiting our Better Together shop! We hope to answer all of your questions regarding ordering, shipping, and fulfillment. If you have any additional questions, please do not hesitate to contact us and we will be happy to help you! Happy Shopping!
Q: How can I check the status of my order?
A: You can find out the status of your order and see all of the shipping details for your Better Together product on our tracking page. You can also contact our Customer Service team at the firstname.lastname@example.org email address.
Q: How long will it take for my order to arrive?
A: Our team works to ship all in-stock orders, placed by 12pm CT, the same day we receive them. However, we ask for a full business day for your order to be processed by our warehouse. So your order will be shipped within 1-2 business days! Transit times will vary depending on your location but range from 2-4 business days. Following your purchase, you will receive an email with a tracking number after your package ships. We want you to be able to enjoy your Better Together product as soon as possible. If you have questions about your order please feel free to reach us at the email@example.com email address!
Q: What are the Shipping Fees?
A: We offer a flat rate shipping fee for all items. You'll see that added to your cart during the checkout process.
Q: What qualifies as a business day?
A: Our business days are Monday-Friday, excluding US Holidays. Shipments will not be delivered on Saturday or Sunday.
Q: Does the Better Together Shop ship internationally?
A: We currently only ship products domestically. We'll be sure to update you when we offer international shipping!
Q: Can I cancel or modify my order before it ships?
A: No. You will need to call in for a refund on the order.
Q: If items in my order ship separately, will I be charged an additional fee?
Q: Do you ship to PO boxes and APO/FPO addresses?
A: Yes, we ship “only” USPS to these types of addresses.
Ordering from The Better Together Shop
Q: An item in my order is out of stock or backordered. What do I do?
A: Please contact our Customer Service team (firstname.lastname@example.org) for more information on when the item will be back in stock. We appreciate your patience, our team is working to get these items back in stock as quickly as possible.
Q: May I order by phone?
A: At this time, all of our ordering services are online. Our website makes purchasing your favorite items fast and convenient.
Q: How do I contact Better Together Customer Service?
A: Our Customer Service team is available via email at email@example.com Monday-Friday 8:30-5:30pm CT, excluding U.S. Holidays. We will reply to all of your emails within 24 hours. We look forward to chatting with you!
Q: Can I get a catalog of the items in the shop?
A: The Better Together shop is exclusively online. We do not have a paper catalog as we are always getting in new and exciting products. Please take a moment look around our shop, which features the most up to date list of all of the items we have available for sale.
Payment & Billing
Q: Is my order secure?
A: We use the latest SSL encryption methods to ensure that your credit card information is transmitted to us in a safe and secure manner.
Q: What forms of payment are accepted?
A: We accept Visa, MasterCard, American Express, and Discover credit cards.
We also accept debit cards with a Visa/MasterCard logo. Please be aware that an authorization for the amount of your order will be placed on your account immediately when you order.
Q: When will my credit card be charged?
A: Your credit card will be charged immediately once you complete your order.
Q: I don’t have a credit card. Can I order by mail with a money order?
A: We are sorry, but we can't accept mail orders. Shopping on our site with your credit card is safe and secure.
Returns and Order Changes
Q: What is your return policy?
A: Our goal is that you love your Better Together product as much as we do! If you are unhappy with any purchase you may return it within thirty (30) days of your order date for an exchange or full refund, minus the shipping charges. Please contact our Customer Service team at firstname.lastname@example.org for assistance with your return. You will be responsible for return shipping fees. Refunds will be processed within 7-10 business days of receipt of the item in our warehouse.
If you’d like to exchange an item you purchase for a different item, you can send the original item back to our warehouse address noted above for a refund and place a new order for a different item or size online or with our Customer Service team.
All items must be returned in new, resaleable condition. Please note, drinkware can only be returned or exchanged if it is unopened, except in the case of a defect. Apparel items that have been washed or worn cannot be returned or exchanged.
Q: Can I cancel or make changes to the items in my order?
A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or preorder status and haven't been prepared by our warehouse for shipment. If you would like to cancel a backorder or preorder item, please contact our customer service team via the email@example.com email address.
If you change your mind about an order that we are unable to cancel, you can either refuse the package upon delivery attempt, or return the package to our warehouse (see our return policy above for more information). Please note, if you refuse delivery, the shipping fee will still be charged.
Q: Can I make a change to my order before it ships?
A: Once an order is placed, we are not able to add any products or change any of the quantities. If your order has not shipped, you can request a cancellation of your current order so you can place a brand-new order. If you order has been processed for shipping, or has shipped, we cannot cancel the order. You can refuse delivery and your order will be subject to our return policy.